This company is a nightmare to do business.After having problems with my first flat iron, they sent me two more of the same items, which I specifically said DO NOT SEND ME ANY MORE.
I had to mail back all items at my expense. Then they had promised to send me a different model, but only after I sent back the 3 unwanted items did theyt then tell me I was costing them money and would not do business with me. I only got a partial refund and was out the cost of shipping back to them.
If that happens dispute the charge with your credit card company.I think they sell items that were flops so they are cheap overstocks.
Review about: Chi Digital Flat Iron.